Our Covid-19 Policy

Beloved Guests,
During this difficult time for us all, your health and safety is of utmost priority for us here in Philoxenia Hotels (Philoxenia Beach, Philoxenia Earia, Philoxenia Evgenia and Philoxenia Suites).
We have done all the necessary so you can come & escape with peace of mind.

The Management and Staff of Philoxenia Hotels

COVID-19 – POLICY AND PROCEDURES

How We are taking care of you

Our Philoxenia Hotels (Philoxenia Beach, Philoxenia Earia, Philoxenia Evgenia and Philoxenia Suites) are Health First certified and follows the Ministry of Health’s guidelines on cleaning and sanitation according to national legislation.

Communal/Public areas are being cleaned and sanitised daily. We also disinfect surfaces and equipment after each use.

We ensure antibacterial gel is available in all areas.

Our staff is equipped with all the required disinfectants and cleaning products to ensure all areas meet the highest levels of hygiene.

We provide all the relevant information in order to keep you as healthy and safe as possible during your stay.

Guests not residing in the hotel are strictly prohibited from entering the hotel rooms even if they are relatives or friends.

Please use the Pre-Check In option available on our website to avoid delays and overcrowding at reception area.

Our Pool  is operating by the guidance of all the protocols for safe use, 2 metres distance between the sets of sunbeds, disinfection before and after use.

You can Get in touch with us to inform you about the new flexible cancellation policy during this period.

During this world pandemic situation the organized beach of Philoxenia Beach will remain closed for the summer of 2020, we try to do our best for your safety and the safety of our staff. Thank you for understanding

How You Can take care of us

Please sanitize your hands as often as possible especially, after using the toilet. Please cover your mouth when coughing or sneezing, ideally using a tissue, disposing of it safely after use and washing your hands immediately.

Please respectfully abide by social distancing. All communal furniture has been repositioned to meet social distancing requirements.

Upon check-in and check-out please wait at the indicated point – Check in is at 3pm and Check out is at 11am.

Keys left at reception must be placed inside the specified box for sanitation.

For long staying guests, any room cleaning services will be done upon customer request only. This is to keep our staff safe.

In case you develop symptoms during your stay please stay in your room and contact the hotel’s certified Health Officer who will contact the medical doctor and follow the protocol for the provision of immediate medical care.